Are you looking for an aviation career opportunity in Abu Dhabi? Velora is currently hiring for the position of Reservation & Ticketing Agent at Zayed International Airport, Abu Dhabi. This is an excellent opportunity for candidates with aviation or airline industry experience who are passionate about customer service, ticketing operations, and airline reservations.
Velora is seeking professional and detail-oriented individuals who can deliver accurate reservation and ticketing services while maintaining high customer service standards and compliance with airline and airport procedures.
Job Overview
| Details | Information |
|---|---|
| Position | Reservation & Ticketing Agent |
| Company | Velora |
| Location | Abu Dhabi, UAE |
| Industry | Aviation / Airline Services |
| Job Type | Full-Time |
| Experience Required | Minimum 2 Years |
| Education | Degree Preferred |
| Posted Date | 30 April 2026 |
About the Role
The Reservation & Ticketing Agent will manage ticketing, reservations, ancillary services, and passenger support operations for customer airlines operating from Zayed International Airport.
The selected candidate will also assist passengers during disrupted operations, manage ticket documentation, process financial transactions, and support airline reporting functions.
This role requires strong communication skills, ticketing system knowledge, and the ability to work efficiently in a fast-paced airport environment.
Key Responsibilities
The selected candidate will be responsible for:
- Issuing and reissuing airline tickets and EMDs
- Managing reservations and ancillary services
- Using Amadeus reservation systems for ticketing operations
- Assisting disrupted passengers with transport arrangements
- Handling daily cash and credit card reconciliations
- Preparing daily, weekly, and monthly sales reports
- Responding to finance and revenue-related queries
- Managing ticket stock control and reporting
- Maintaining petty cash records and approvals
- Supporting customer airlines with operational requirements
- Ensuring compliance with airline and airport regulations
Required Qualifications
Applicants should meet the following requirements:
- Degree-level education preferred
- Aviation or airline management background is an advantage
- IATA or ticketing and fare calculation certification preferred
- Minimum 2 years of aviation industry experience
- Experience in operational airline environments
- Knowledge of Amadeus reservation systems
- Strong English communication skills
- Good MS Office and Excel knowledge
- Ability to work rotational shifts
Skills Needed for Success
Successful candidates should possess:
- Strong customer service skills
- Attention to detail and accuracy
- Problem-solving abilities
- Financial handling and reporting skills
- Time management capabilities
- Ability to work under pressure
- Professional communication and teamwork
Why Work with Velora?
Velora offers employees the opportunity to work in a dynamic airport environment supporting international airline operations. Employees gain valuable aviation industry experience while working in one of the UAE’s major airport hubs.
Benefits of Working in Aviation
- Professional aviation industry exposure
- Career growth opportunities
- Dynamic international work environment
- Skill development in ticketing and reservations
- Experience with global airline systems
- Opportunity to work at Zayed International Airport
Career Opportunities in Airline Ticketing
The aviation sector in the UAE continues to expand, creating strong demand for experienced reservation and ticketing professionals. Candidates with airline operations knowledge and reservation system experience are highly valued across airports and airline service providers.
This role is ideal for professionals aiming to build long-term careers in airline customer service and ticketing operations.
How to Apply
Interested candidates can apply directly through the official Velora careers portal using the link below:
Conclusion
The Reservation & Ticketing Agent position at Velora offers an excellent opportunity for aviation professionals looking to grow their careers in Abu Dhabi’s fast-paced airline industry. With responsibilities covering ticketing operations, customer service, financial handling, and passenger support, this role is ideal for candidates with airline experience and strong communication skills.
Working at Zayed International Airport provides valuable exposure to international airline operations and modern reservation systems. Candidates with experience in aviation customer service and ticketing are encouraged to apply and take advantage of this promising career opportunity in the UAE aviation sector.
