Emirates Travel Consultant jobs in Dubai offer an opportunity for experienced customer service professionals interested in building a career within the aviation, tourism, and travel industry. Based in Dubai, United Arab Emirates, this position with Emirates Holidays involves delivering personalized travel solutions, managing customer bookings, providing destination expertise, handling sales and service enquiries, and supporting customers throughout their complete holiday journey.
Candidates with at least three years of customer service experience, strong communication abilities, and proficiency in English combined with Arabic or German may be eligible to apply. The closing date for applications is 11 September 2026.
Emirates Travel Consultant Job Details 2026
| Job Specification | Details |
|---|---|
| Company Name | Emirates |
| Job Title | Travel Consultant – EKH |
| Job Location | Dubai, United Arab Emirates |
| Job Reference | 25248 |
| Department | Emirates Holidays |
| Industry | Aviation / Travel / Tourism |
| Minimum Experience | 3 years in Customer Service |
| Language Requirement | English and Arabic, or English and German |
| Work Schedule | Rostered / Shift-Based |
| Closing Date | 11 September 2026 |
About the Travel Consultant Role
As a Travel Consultant at Emirates Holidays, the successful candidate will provide customers with a seamless sales and service experience across different stages of their journey. Customer interactions may take place through phone calls, face-to-face meetings, email, WhatsApp, and live chat.
The role requires a strong understanding of customer needs, destinations, holiday products, booking processes, and service standards. Travel Consultants are expected to manage customer relationships professionally while identifying appropriate opportunities for upselling and cross-selling travel products and services.
Key Responsibilities
The primary responsibilities of the Emirates Holidays Travel Consultant include:
- Deliver high-quality customer service across phone, retail, email, WhatsApp, and live chat channels.
- Understand customer requirements and create personalized holiday experiences.
- Manage new enquiries and existing bookings while maintaining ownership of customer requests.
- Meet established sales, service, and customer satisfaction targets.
- Use CRM and other available systems to manage the complete customer lifecycle.
- Process ticketing and support financial reconciliation for Emirates Holidays bookings.
- Investigate and respond to customer complaints according to established policies and standards.
- Assist customers during emergencies, travel disruptions, and urgent booking changes.
- Conduct pre-departure calls and welcome meetings for customers where required.
- Identify opportunities to promote ancillary products and additional travel services.
- Provide personalized, end-to-end support for identified VIP customers.
- Coordinate with internal stakeholders, hotels, suppliers, and external partners.
Required Qualifications and Experience
Applicants interested in Emirates Travel Consultant jobs in Dubai must meet the following requirements:
- Minimum of three years of work experience in a customer service environment.
- Proficiency in written and spoken English and Arabic, or English and German.
- Willingness to work a rostered schedule, including evening and night shifts.
- Ability to deliver professional customer service across multiple communication channels.
- Strong capability to handle customer enquiries, bookings, complaints, and travel disruptions.
Previous experience in travel consultancy, tourism, hospitality, aviation, holiday sales, reservations, ticketing, or customer relations may be beneficial.
Skills Required for Emirates Holidays Careers
Successful candidates should possess strong customer service, travel sales, destination knowledge, holiday planning, reservations, ticketing, CRM, complaint resolution, upselling, cross-selling, financial reconciliation, and customer relationship management skills.
Additional important competencies include effective communication, active listening, problem-solving, adaptability, attention to detail, sales awareness, digital communication, teamwork, and the ability to manage customers professionally in challenging situations.
Benefits and Career Advantages
Specific salary and employment benefits are not detailed in the provided vacancy information. Applicants should review the official job listing and confirm applicable benefits during the recruitment process. Potential professional advantages include:
- Experience within the international aviation and travel industry.
- Exposure to multi-channel customer service and travel sales operations.
- Opportunities to develop expertise in holiday planning, ticketing, and customer relations.
- Experience handling VIP customers and personalized travel requirements.
- Professional exposure to a multicultural and customer-focused environment.
Work Environment
The Travel Consultant role involves working in a fast-paced, multicultural environment where customer satisfaction, accuracy, communication, and service quality are essential.
Depending on operational requirements, responsibilities may involve sales and service, retail outlets, customer fulfilment, customer relations, in-resort concierge services, non-voice communication, or VIP customer support. Candidates must be flexible to work rostered hours, including evenings and night shifts.
How to Apply for Emirates Travel Consultant Jobs in Dubai
Interested candidates should prepare an updated, ATS-friendly CV highlighting relevant experience in customer service, travel consultancy, holiday sales, reservations, ticketing, tourism, CRM systems, multilingual communication, and complaint resolution.
Applications can be submitted through the official Emirates Group Careers portal:
Candidates should submit their applications before the closing date of 11 September 2026 and ensure that all qualifications, work experience, language skills, and contact information are accurately presented.
Conclusion
The Emirates Travel Consultant vacancy in Dubai is suitable for experienced customer service professionals seeking opportunities in the UAE’s aviation and travel industry. The position involves creating personalized holiday experiences, handling bookings, supporting customers across multiple communication channels, and providing assistance throughout the complete travel journey.
Candidates with at least three years of customer service experience, the required English and Arabic or German language proficiency, and flexibility to work shifts are encouraged to review the eligibility requirements and submit their applications through the official Emirates Group Careers portal before 11 September 2026.
