Are you an experienced customer service professional looking to grow your career in the Facilities Management (FM) industry? DSC Facilities Services is currently hiring a Customer Service Agent to join its dynamic team. This is an excellent opportunity for candidates with strong communication skills and FM industry experience who are ready to contribute to a professional and fast-paced work environment.
DSC Facilities Services is known for delivering high-quality facilities management solutions across the UAE. With a strong operational structure and commitment to service excellence, the company continues to expand its team by hiring skilled professionals who can maintain high customer satisfaction standards.
Customer Service Agent
The Customer Service Agent plays a vital role in ensuring smooth communication between clients and internal operations teams. This position requires handling service requests, addressing customer inquiries, and coordinating with technical teams to ensure timely resolution of issues.
The ideal candidate will have prior experience in the Facilities Management sector and possess the ability to manage customer interactions efficiently while maintaining professionalism.
Key Responsibilities
As a Customer Service Agent, your responsibilities may include:
- Handling customer calls, emails, and service requests professionally
- Logging complaints and service requests into the system accurately
- Coordinating with maintenance and operations teams for issue resolution
- Following up with customers to ensure satisfaction
- Maintaining accurate documentation and records
- Supporting daily administrative and reporting tasks
This role requires attention to detail, strong interpersonal skills, and the ability to work under pressure.
Job Criteria
Candidates applying for this position should meet the following requirements:
- Minimum 3 years of relevant experience in the Facilities Management (FM) industry
- Experience using CAFM (Computer-Aided Facilities Management) systems is an advantage
- Strong communication and customer handling skills
- Ability to manage multiple tasks efficiently
- Professional attitude and team-oriented mindset
Experience in handling service coordination and understanding maintenance workflows will be considered an added benefit.
Skills Required
To succeed in this role, candidates should possess:
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency in basic computer applications
- Ability to work in a structured and deadline-driven environment
- Customer-focused approach
Why Join DSC Facilities Services?
Working with DSC Facilities Services offers several benefits:
- Opportunity to work in a reputable FM organization
- Exposure to structured operational systems
- Professional work culture
- Career growth and development opportunities
- Stable employment in the UAE market
The company values teamwork, efficiency, and service excellence, making it a suitable workplace for long-term career growth.
How to Apply
Interested candidates can send their updated resume directly via email:
Ensure your resume clearly highlights your FM industry experience, CAFM system knowledge, and customer service background before submission.
Conclusion
The Customer Service Agent position at DSC Facilities Services is a promising opportunity for professionals with Facilities Management experience who are looking to advance their careers in the UAE. With a focus on customer satisfaction, operational efficiency, and structured processes, this role offers stability and professional growth. If you have strong communication skills and FM industry knowledge, this could be your next career move.
