Are you passionate about travel and customer service? Do you dream of working in one of the world’s most dynamic cities? The Emirates Group, a global leader in aviation services, is now hiring for Customer Service Roles in Dubai. This is your chance to be part of a prestigious organization that offers professional growth, international exposure, and an exciting lifestyle.
About Emirates Group
The Emirates Group comprises two world-renowned divisions—Emirates Airline, the world’s largest international airline, and dnata, a global provider of air services. Headquartered in Dubai, the company is known for excellence, innovation, and its commitment to customer satisfaction. With a multicultural team and a dynamic work environment, the Emirates Group offers an unmatched platform to kickstart or enhance your career in aviation.
If you love helping people, enjoy solving problems, and have a keen eye for detail, this opportunity is made for you.
Job Roles Available
Emirates Group is currently hiring for both customer-facing and back-office positions, giving you the flexibility to apply based on your strengths and career goals.
I. Customer-Facing Roles
Airport Services Agent / marhaba Services Agent
- Assist passengers at check-in, boarding, and baggage counters.
- Provide personalized service to VIPs, unaccompanied minors, and passengers needing special assistance.
- Ensure a seamless travel experience and uphold the Emirates brand standards.
II. Back-Office Role
Contact Centre Services Agent
- Serve as the first point of contact for Emirates customers across phone, chat, and social platforms.
- Provide information on flight schedules, bookings, baggage, and travel policies.
- Maintain high levels of professionalism and accuracy.
- Fluency in additional languages like Arabic, Japanese, German, French, or Mandarin is highly desirable.
All employees receive training to develop skills in customer handling, communication, and Emirates operational systems.
Who Can Apply? – Eligibility Criteria
To be eligible for a Customer Service role at Emirates Group, applicants should meet the following:
- Education: High School Certificate or A-Levels.
- Language: Fluent in English; multilingual candidates have an edge.
- Technology: Familiarity with Microsoft Word, Excel, and Email systems.
- Schedule: Willingness to work in shifts, including weekends and holidays.
- Appearance: Must comply with company grooming standards and wear the official uniform (for front-line roles).
Hiring Process
The recruitment process is structured to identify top talent fairly and efficiently:
- Submit Application Online
- Initial Profile Screening
- Video Interview & Online Assessment (via HireVue)
- Final Selection & Offer Letter
Successful candidates receive a full employment package, including role description, salary, and benefits.
What You’ll Gain – Salary & Benefits
Emirates Group offers a tax-free salary in UAE Dirhams, with an attractive benefits package that includes:
- Free and discounted travel benefits for you and eligible family members.
- Comprehensive medical and health insurance.
- Clear career progression pathways and training programs.
Why Emirates Group?
- Join a world-class aviation company recognized across the globe.
- Work in diverse teams representing over 160 nationalities.
- Be based in Dubai, a leading destination for business, innovation, and lifestyle.
- Gain hands-on experience and global career exposure.
Take the Next Step
Don’t miss this exciting chance to launch or accelerate your career in aviation. Emirates Group is offering more than just a job—it’s a journey into a world of opportunities.
👉 Apply Now to secure your spot.
