Dubai’s thriving hospitality sector continues to offer excellent career opportunities, and Millennium & Copthorne Airport Hotel is now hiring a Front Desk Agent for its Front Office department. This role is perfect for customer-focused professionals who enjoy interacting with guests and delivering memorable hotel experiences. If you have a passion for hospitality and strong communication skills, this full-time, on-site position can be your gateway to long-term growth in the UAE hotel industry.
About the Role
The Front Desk Agent is responsible for creating a warm and professional welcome for guests, managing check-in and check-out procedures, handling reservations, and ensuring that every guest enjoys a smooth and comfortable stay. This position plays a key role in maintaining high service standards and guest satisfaction.
Department: Front Office
Location: Millennium & Copthorne Airport Hotel, Dubai
Work Type: On-site
Job Overview
| Details | Information |
|---|---|
| Position | Front Desk Agent |
| Hotel | Millennium & Copthorne Airport Hotel |
| Location | Dubai, United Arab Emirates |
| Industry | Hospitality |
| Job Type | Full Time |
Key Responsibilities
Guest Services & Operations
- Provide courteous and efficient service from arrival to departure
- Manage check-in and check-out procedures accurately
- Greet guests personally and escort them when required
- Handle guest inquiries, requests, and reservations
- Maintain accurate guest profiles and records
Front Office Cashiering & Systems
- Process accounts and post incidental charges correctly
- Handle Front Desk cashiering tasks as per hotel standards
- Maintain awareness of daily room rates and occupancy levels
- Use computerized Front Office systems efficiently
Guest Experience & Hotel Knowledge
- Provide information about hotel services, promotions, and local attractions
- Assist guests with hotel activities and in-room familiarization
- Ensure guest privacy and confidentiality at all times
- Coordinate with other departments to meet guest expectations
Compliance & Safety
- Follow hotel policies, procedures, and service standards
- Maintain environmental, health, and safety practices
- Ensure professional grooming and conduct
Skills & Requirements
The ideal candidate should have:
- Strong customer service and communication skills
- A friendly and professional personality
- Ability to work in a fast-paced environment
- Knowledge of Front Office systems (preferred)
- Attention to detail and accuracy in cashiering tasks
- Flexibility to work shifts, weekends, and holidays
Why Join Millennium & Copthorne Airport Hotel?
- Work in a well-established international hotel brand
- Gain exposure to a multicultural guest environment
- Build a long-term career in the hospitality industry
- Professional and structured Front Office operations
- Opportunity to develop guest relations and hotel system expertise
Career Growth Opportunities
This role provides a strong foundation for future hospitality positions such as:
- Senior Front Desk Agent
- Guest Relations Officer
- Front Office Supervisor
- Duty Manager
How to Apply
Interested candidates can apply directly through the official careers portal using the link below:
Application Tips
- Highlight your customer service and hotel experience
- Include knowledge of hotel software and cashiering procedures
- Showcase communication and problem-solving skills
- Ensure your CV has updated contact details
Start your journey in Dubai’s hospitality industry by applying for the Front Desk Agent job at Millennium & Copthorne Airport Hotel and become part of a team that delivers exceptional guest experiences every day.
