Etihad Airways, the national airline of the United Arab Emirates and one of the world’s most prestigious aviation brands, is hiring a Staff Travel Agent in Abu Dhabi. This role offers a unique opportunity for experienced travel and airline professionals to deliver exceptional customer service while supporting reservations, ticketing, and travel-related enquiries. With its ambitious Journey 2030 strategy and global network, Etihad provides a dynamic environment for career growth, skill development, and long-term professional success.
✈️ Job Overview
| Job Title | Staff Travel Agent |
|---|---|
| Company | Etihad Airways |
| Location | Abu Dhabi, UAE |
| Industry | Aviation / Travel & Tourism |
| Job Type | Full-Time |
| Experience Required | Minimum 3 years in reservations & ticketing |
| Education | Minimum Diploma (2 years or more) |
🧾 Job Purpose
The Staff Travel Agent will handle customer enquiries, process travel-related requests, and resolve complaints efficiently while maintaining the highest standards of customer satisfaction. The role focuses on providing timely support to both internal and external customers and identifying opportunities to improve service delivery and generate revenue.
📌 Key Responsibilities
Customer Service & Enquiries
- Respond to daily customer requests across a wide range of travel services
- Provide accurate and timely information to meet customer requirements
- Deliver high-quality support to enhance customer satisfaction
Complaint Resolution
- Analyse and resolve customer complaints effectively
- Track major issues and report them to supervisors
- Ensure compliance with company policies and service standards
Reservations & Ticketing Support
- Assist customers with travel bookings and related services
- Follow established airline procedures for processing requests
- Escalate complex enquiries to the relevant teams
Coordination & Process Improvement
- Work closely with internal departments for consistent service delivery
- Identify areas for operational and service improvement
- Support continuous enhancement of customer experience
🎓 Education & Experience Requirements
Candidates applying for this role must meet the following criteria:
- Minimum Diploma (2 years or more)
- At least 3 years of experience in a relevant field
- Hands-on experience in airline reservations and ticketing
- Strong customer service and problem-solving skills
- Ability to handle multiple tasks in a fast-paced environment
- Excellent communication and interpersonal abilities
🌍 About Etihad Airways
Established in 2003, Etihad Airways has grown into a globally recognised airline connecting Abu Dhabi to destinations across the Middle East, Europe, Asia, Africa, Australia, and North America. With award-winning services, an advanced loyalty programme, and an expanding fleet, the airline continues to set new standards in aviation excellence. Through its Journey 2030 vision, Etihad aims to double its fleet and significantly increase passenger numbers, creating exciting career opportunities for aviation professionals.
⭐ Why Join Etihad?
- Work with a world-class aviation brand
- Multicultural and professional work environment
- Career growth within a global airline network
- Exposure to advanced reservation and customer service systems
- Opportunity to be part of a rapidly expanding organisation
📌 How to Apply
Interested candidates can apply directly through the official Etihad Airways careers portal using the link below:
Take the next step in your aviation career by joining Etihad Airways in Abu Dhabi as a Staff Travel Agent and become part of a team that delivers world-class travel experiences every day.
