Arabian Adventures, a proud member of the Emirates Group, is inviting dynamic and customer-focused individuals to join its growing team as Customer Sales and Service Agents. With a reputation built on delivering world-class experiences, Arabian Adventures goes far beyond award-winning desert safaris. The company provides tailor-made travel and event services including hotel contracting, transfers, excursions, in-resort assistance, and corporate event management. This role offers a unique opportunity to be part of Dubai’s leading travel and leisure service provider while building a rewarding career in a fast-paced, global environment.
The Role: Putting Customers First
The Customer Sales and Service Agent acts as front-line staff, ensuring every client receives superior service and memorable experiences. From assisting leisure travelers to supporting government and corporate accounts, this position is about transforming travel enquiries into seamless, ticketed journeys.
You will be responsible for providing expert advice, booking travel services, and promoting a wide portfolio of dnata products and loyalty programmes. Whether handling airline ticket sales, hotel reservations, or destination recommendations, the goal is simple: deliver consistent quality, maximize sales, and maintain long-term client relationships.
Key Responsibilities
In this role, you will:
- Deliver the highest standard of customer service, responding to queries and complaints promptly and effectively.
- Promote dnata’s wide range of products, services, and loyalty programmes to ensure customers find tailored solutions that meet their needs.
- Manage travel reservations and issue tickets in line with airline rules, recommending alternative routes or carriers when required.
- Provide accurate information on essential travel requirements such as visas, health regulations, and check-in procedures.
- Cultivate strong client relationships by keeping them informed of new products and services.
- Adhere to operational standards, audits, and compliance guidelines to maintain quality and efficiency.
- Process revenue documents accurately for invoicing and accounts reconciliation.
- Perform airline-specific functions such as pre-flight checks and managing passenger messages for VIPs, unaccompanied minors, or passengers with special assistance needs.
Candidate Profile
To be successful, candidates should bring both skill and passion to the role.
Experience:
- Minimum of one year in Commercial Sales, Reservations, or Ticketing.
Qualifications:
- 12 years of schooling or equivalent.
Knowledge & Skills:
- Strong geography knowledge and arithmetic ability.
- Excellent communication and customer service skills, with confidence in handling internal and external clients.
- Familiarity with dnata Front Office and airline reservation systems.
- Proficiency in MS Office applications.
Languages:
- Strong verbal and written English is mandatory.
- Arabic or another foreign language is an added advantage.
Why Join Arabian Adventures?
Working with Arabian Adventures means being part of a team that values excellence, innovation, and cultural diversity. Employees enjoy access to learning and development programmes offered by Emirates Group, creating opportunities to build long-term careers within a global network.
Beyond professional growth, staff benefit from Dubai’s cosmopolitan lifestyle—an energetic city known for its multicultural community, world-class infrastructure, and vibrant leisure options.
Apply Today
If you’re ready to embrace a challenging yet rewarding opportunity, this is your chance to make an impact in one of the world’s leading travel and tourism companies.
Applications close on 12 September 2025. Discover more about the role, benefits, and life in Dubai – Apply Now
