DC Aviation Al Futtaim (DCAF) is a leading name in the Middle East’s business aviation industry. Established in 2013, the company operates as the only fully integrated hangar and VIP lounge facility at Al-Maktoum International Airport. As a joint venture under Al Futtaim Private Company LLC, DCAF benefits from strong global expertise and regional leadership.
With services spanning Charter, FBO, Maintenance, and Aircraft Management, DCAF is driven by a mission to exceed customer expectations at every stage of the journey. Since obtaining its Air Operator Certificate (AOC) in 2015, the company has continued to raise standards in VIP aviation services, positioning itself as a first mover and industry leader in a rapidly growing aviation hub.
About the Role
The Customer Service Agent plays a critical frontline role in delivering world-class VIP hospitality. Based in Dubai, this position ensures that passengers, crew, and guests receive seamless, personalized service while maintaining the highest operational and safety standards. This role combines customer service excellence with aviation operational coordination, requiring strong communication skills, attention to detail, and the ability to perform under pressure in a dynamic FBO environment.
Key Responsibilities
Passenger & Crew Services
- Ensure VIP hospitality and personalized service for all passengers, crew, and guests
- Escort clients and crew to and from aircraft, coordinating all transportation requirements
- Create a professional, welcoming, and harmonious FBO atmosphere
Aircraft & Operational Coordination
- Facilitate aircraft arrivals and departures smoothly and efficiently
- Coordinate landing permits, take-off permits, and slot requests
- Manage schedule changes promptly and accurately
- Coordinate third-party services including:
- Fuel and catering
- Ground Support Equipment (GSE)
- Customs, immigration, and police
- Ground transportation and hotel accommodation
Reporting, Systems & Compliance
- Process handling files and data entries accurately in FBO One
- Support FBO One invoice processing and manage payments (cash and credit card)
- Compile and distribute Daily Shift Reports, escalating critical issues when required
- Prepare weekly and monthly aircraft movement reports
- Review and acknowledge operational notices and regulatory updates
Safety & Facility Standards
- Maintain cleanliness and presentation of all FBO areas
- Identify and report safety hazards to ensure a secure working environment
- Follow standard operating procedures and contribute to continuous improvement
Minimum Qualifications
- High School Certificate
- Valid, unrestricted UAE driving license (mandatory)
Minimum Experience
- Minimum 1 year of experience in an FBO or similar aviation customer service role
- Prior exposure to aviation operations
- VVIP or premium customer service experience
- FBO One system experience (preferred)
- Arabic language skills (desirable)
Job-Specific Skills
- Strong attention to detail with a methodical working approach
- Ability to multitask and perform under pressure
- Excellent interpersonal and communication skills
- High level of professionalism and personal accountability
- Strong coordination and teamwork abilities
Employment Details & Application
- Full-time, permanent contract
- Dubai-based role with residency provided
- Applicants must reside in Dubai or be willing to relocate
Qualified candidates are encouraged to apply through the official portal:
