Are you ready to take your logistics career to the next level? Etihad Airways, the national airline of the United Arab Emirates, is offering a remarkable opportunity for experienced cargo professionals. As part of its 2025 expansion plans, Etihad is now hiring for the position of Cargo Controller in Abu Dhabi, a strategic role that supports the smooth and efficient movement of cargo across its international network.
This position offers more than just a job title — it’s a chance to contribute to real-time operations, collaborate across departments, and ensure that every shipment meets the highest standards of accuracy, speed, and compliance.
A Critical Role in Global Air Cargo Operations
As a Cargo Controller, you will be part of Etihad’s 24/7 Cargo Operations Center. Your core responsibility will be to monitor and coordinate time-critical shipments, ensuring they are managed according to key performance indicators like On-Time Performance (OTP), Service Level Agreements (SLA), and Flight Acceptance Performance (FAP). The role also involves supervising special cargo, including temperature-sensitive, high-value, or restricted items, and addressing any irregularities that may arise during transit.
This is a dynamic position that requires fast thinking, strong communication, and a deep understanding of cargo logistics.
Key Responsibilities
- Monitor special and priority shipments to ensure timely handling and compliance.
- Communicate with operational teams to prevent delays and resolve cargo irregularities.
- Conduct root cause analysis for cargo disruptions and initiate corrective measures.
- Coordinate closely with internal stakeholders to maintain a streamlined process.
- Update customers and team members on shipment status in real-time.
- Ensure KPIs are met and participate in defining operational benchmarks.
- Support recovery planning for delayed or disrupted shipments.
- Document actions and decisions in accordance with cargo handling procedures.
Candidate Profile – Who Should Apply?
To thrive in this role, candidates should bring both experience and expertise. The ideal applicant will possess:
- A high school diploma (minimum); a diploma in logistics or operations is a plus.
- At least 3 years of relevant experience in cargo operations or customer-facing logistics.
- Strong familiarity with international cargo standards, documentation, and procedures.
- Recognized certifications in Dangerous Goods (DG), AVI (Live Animals), Security, or Customer Service are highly desirable.
- Excellent communication, problem-solving, and coordination skills.
- Flexibility to work in shifts and high-pressure environments.
About Etihad Airways
Founded in 2003, Etihad Airways has rapidly evolved into a global aviation leader known for innovation, safety, and exceptional service. Headquartered in Abu Dhabi, Etihad serves destinations across six continents and is on an aggressive growth path under its Journey 2030 strategy — aiming to double its fleet and triple its global reach.
Being part of Etihad means contributing to a mission that values operational excellence, teamwork, and sustainability.
How to Apply
If you’re a detail-oriented logistics professional seeking a fast-paced, aviation-focused role, this could be your career breakthrough.
✅ Start by updating your CV to highlight your experience in cargo handling, ground operations, and real-time monitoring.
✅ Submit your application through Etihad’s official job portal:
Be sure to include all relevant certifications and correct contact details to ensure a smooth recruitment process.
Conclusion: Join a Visionary Airline
This is your opportunity to join one of the world’s most recognized aviation brands in a mission-critical role. As a Cargo Controller at Etihad Airways, you’ll not only manage the flow of shipments — you’ll help drive the future of global air cargo. If you’re passionate about logistics, performance excellence, and aviation innovation, apply today and elevate your career with Etihad.
