Qatar Airways, one of the world’s most prestigious airlines, is inviting applications for the position of Airport Services Agent in Dubai, United Arab Emirates. The role, listed under Ref #225493, is part of the Cargo & Airport Operations department. The application deadline is 13th November 2025. This is an excellent opportunity for professionals who are passionate about aviation, customer service, and operational excellence.
About the Role
As an Airport Services Agent, you will be the face of Qatar Airways at the airport, ensuring a smooth, safe, and stress-free experience for every traveler. You will assist passengers throughout their journey, maintain high service standards, and coordinate between multiple airport departments to ensure seamless operations.
Job Role Includes:
- Delivering the highest level of customer service at all passenger touchpoints.
- Coordinating with check-in counters, boarding gates, lounges, cargo, and ramp areas.
- Supervising service partners to ensure smooth acceptance and handling of passengers.
- Guiding arriving and departing passengers to the correct locations such as lounges, transfer areas, or departure gates.
- Checking travel documents, visas, and entry requirements for compliance.
- Coordinating with fueling, catering, baggage, and aircraft loading teams for timely flight operations.
- Performing pre-flight and post-flight administrative duties.
- Handling company mail and managing baggage claims efficiently.
- Ensuring full compliance with Qatar Airways safety and security regulations.
- Maintaining high standards of punctuality and on-time performance.
Key Responsibilities:
- Provide a stress-free, premium customer experience at all times.
- Act as a communication bridge between passengers, airport teams, and service partners.
- Resolve customer queries and assist with flight or baggage-related issues.
- Contribute to maintaining Qatar Airways’ reputation for service excellence.
Qualifications Required:
- Bachelor’s degree or equivalent qualification.
- Prior experience in a customer-facing role within an airport environment.
- Knowledge of key airport operations such as:
- Passenger and baggage handling.
- Weight and balance procedures.
- Dangerous Goods Regulations (DGR).
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and public holidays.
- Commitment to safety, service quality, and teamwork.
Why Join Qatar Airways
Qatar Airways offers more than just a job — it offers a chance to be part of an extraordinary story. Here, your skills and imagination define your journey. You will work alongside a global team driven by excellence, innovation, and ambition. The airline encourages growth, creativity, and the pursuit of challenges that redefine what’s possible.
About Qatar Airways Group
From humble beginnings with just four aircraft, the Qatar Airways Group has grown into a global aviation powerhouse, spanning 12 business divisions. The company has achieved remarkable growth through dedication, innovation, and determination. Every employee plays an integral part in this inspiring story — one that continues to shape the future of global aviation.
Conclusion
If you are ready to embark on a rewarding career that challenges you to perform at your best while offering endless opportunities for growth, this is your chance. Join Qatar Airways and become part of a world-class team that dares to achieve the impossible.
Application Deadline: 13th November 2025
Apply Now: Qatar Airways Careers – Airport Services Agent Dubai
