Modon has announced an exciting hiring opportunity for the position of General Assistant, a vital role designed to support daily operations while delivering an exceptional customer experience. This position is ideal for individuals who enjoy working in an active, customer-focused environment and who take pride in maintaining high standards of safety, cleanliness, and service. As a General Assistant, you will play an important role in ensuring the facility operates smoothly, safely, and inclusively in line with established Velodrome procedures and standards.
Job Purpose
The General Assistant is responsible for providing high-quality support across the facility. The role focuses on maintaining cleanliness, ensuring health and safety compliance, supporting operations and events, and delivering a welcoming and professional experience for all customers, visitors, and staff. This position contributes directly to creating a safe, inclusive, and enjoyable environment for everyone who uses the facility.
Key Roles & Responsibilities
Health, Safety & Compliance
- Ensure the health and safety of customers, visitors, staff, and contractors at all times
- Assist with daily, weekly, and monthly statutory operational safety checks
- Follow all Health & Safety regulations, Normal Operating Procedures (NOPs), and Emergency Operating Procedures
- Support incident management and escalate issues to the Duty Manager when required
Customer Service & Front-of-House
- Provide a friendly, professional welcome to customers and visitors
- Act as a key point of contact for enquiries, complaints, and general assistance
- Handle customer concerns with empathy and professionalism, escalating when necessary
- Support reception and customer service duties as required
- Maintain up-to-date knowledge of facilities, programmes, and events
Operations & Facility Support
- Assist with cleaning and tidying of indoor and outdoor areas
- Set up and dismantle equipment for sessions, events, and programmes
- Issue hired equipment and fleet bikes to customers
- Monitor locker usage and bike storage areas
- Collect, clean, inspect, and prepare equipment for reuse
- Support basic inspection and maintenance of equipment and bike fleets
Sales, Promotion & Outreach
- Confidently upsell products and services to meet customer needs
- Support promotional and outreach activities to increase engagement
Teamwork & Professional Conduct
- Work collaboratively as part of a team to ensure smooth operations
- Work flexible shifts, including evenings, weekends, and peak periods
- Participate in staff training and ongoing professional development
- Support inclusivity and accessibility, assisting People of Determination
- Carry out additional duties aligned with the role as required
Qualifications & Certifications
- Fluency in English (additional languages are an advantage)
- First Aid at Work certification preferred
- Defibrillator user training preferred
Experience & Competencies
Experience
- Previous experience in a busy, customer-facing environment
- Experience working as part of a team
- Experience supporting sporting, leisure, or event-based activities
- Familiarity with customer self-service systems, bookings, or memberships
Skills & Competencies
- Strong customer service and communication skills
- Sales and upselling capability
- Understanding of health and safety legislation
- Ability to follow standard and emergency procedures
- Cultural sensitivity with an inclusive mindset
- Ability to work independently, use initiative, and maintain high service standards
Conclusion
The General Assistant role at Modon offers an excellent opportunity to work in a vibrant, customer-oriented environment where safety, service, and teamwork are at the heart of operations. This position is ideal for motivated individuals who enjoy variety, responsibility, and engaging with diverse communities. If you are passionate about customer service, facility operations, and creating positive experiences, this role provides a strong foundation for professional growth.
