Are you looking to build a career in Freezone operations and government services in Abu Dhabi? The Officer – Freezone Services role offers a strong opportunity to work in a structured, client-focused environment supporting visa processing, permits, and compliance activities. Based at the Abu Dhabi Airport Company (ADAC) Head Office, this full-time position is ideal for professionals with administrative experience who value accuracy, coordination, and service excellence.
About the Role
The Officer – Freezone Services supports the end-to-end delivery of Freezone services by processing client requests, coordinating with authorities, and maintaining accurate records. The role ensures smooth, compliant, and efficient operations while delivering a positive client experience.
Key Responsibilities
Visa & Permit Processing
- Process visa applications including new visas, renewals, cancellations, and stamping
- Coordinate with PROs and immigration offices for timely follow-ups
- Support residence permits, entry permits, and exit permits with relevant authorities
Client Services & Coordination
- Assist tenants and employees with E-channel activation and renewal via the ADAC gateway
- Support issuance and renewal of establishment cards
- Process NOCs, employment certificates, and service letters
- Respond to client queries and escalate complex cases appropriately
- Collect customer feedback and update online systems to enhance service quality
Operations, Records & Compliance
- Maintain accurate records of transactions, applications, and interactions
- Support CRM data upkeep and departmental reporting
- Coordinate with internal teams to resolve client issues
- Adhere to policies, procedures, and service standards
- Support audits by providing required documentation
- Identify service delays or process gaps and report them
Safety & Development
- Maintain a safe, organized workspace and promote safety practices
- Participate in learning and development activities
- Continuously enhance knowledge of Freezone operations
Requirements & Skills
Education
- Bachelor’s degree in Business Administration or equivalent
Experience
- 1–2 years of experience in a similar role
Key Competencies
- Customer focus and strong communication skills
- Problem-solving ability
- Safety and compliance awareness
- Digital proficiency and system usage
Job Summary
| Job Title | Location | Employment Type | Experience |
|---|---|---|---|
| Officer – Freezone Services | Abu Dhabi, UAE | Full-Time | 1–2 Years |
Why This Role
- Exposure to government coordination and Freezone operations
- Structured processes with clear service standards
- Opportunities to build expertise in visas, permits, and client services
- Professional work environment with learning support
How to Apply
Interested candidates should apply online before the closing date. Ensure your CV highlights relevant administrative experience, client service skills, and familiarity with digital systems.
Application Deadline: 17 February 2026
Conclusion
The Officer – Freezone Services position in Abu Dhabi is a solid opportunity for professionals seeking growth in Freezone and government-related services. With a focus on compliance, coordination, and customer experience, this role offers meaningful responsibility and long-term career potential. Apply today to take the next step in your professional journey.
