dnata, a leading global air and travel services provider, is inviting applications for the position of Customer Service Agent – Temporary Contract – Shift Based in Dubai, United Arab Emirates. This opportunity is suitable for customer service professionals with at least two years of relevant experience, strong communication skills and the ability to work in a fast-paced operational environment. Interested candidates can apply online through the official Emirates Group Careers portal before the application closing date.
About dnata
dnata is one of the world’s largest air services providers, delivering ground handling, cargo, travel, flight catering and retail services across international markets. Operating in more than 80 countries, the company supports airline and travel operations through its extensive global network and experienced workforce.
With a focus on safety, teamwork, customer satisfaction and continuous improvement, dnata offers professionals opportunities to develop their careers within the aviation and travel industry.
Job Details
| Category | Information |
|---|---|
| Company | dnata |
| Job Title | Customer Service Agent |
| Location | Dubai, UAE |
| Contract Type | Temporary Contract |
| Work Schedule | Shift Based |
| Job Reference | 27035 |
| Closing Date | 05 November 2026 |
| Industry | Aviation / Customer Service |
Customer Service Agent – Job Overview
The selected candidate will be responsible for managing customer interactions across different communication channels and providing timely, accurate information and solutions. The role focuses on maintaining high customer satisfaction while supporting daily operational requirements during assigned shifts.
Key Responsibilities
The Customer Service Agent will handle inbound and outbound customer communications, including inquiries, bookings, confirmations and reminders. The role also involves maintaining accurate customer records and documenting interactions in accordance with confidentiality and data protection requirements.
Additional responsibilities include identifying and escalating customer complaints, monitoring recurring service issues, providing feedback for process improvements and supporting effective customer service recovery. The successful candidate will also work towards agreed performance indicators, including call handling time, scheduling accuracy, SLA compliance and customer satisfaction targets.
Participation in training, coaching and quality assurance activities will also be expected to maintain service standards and improve operational performance.
Qualifications and Experience
Candidates applying for this position should meet the following requirements:
- Minimum two years of experience in customer service or case management.
- Experience working in high-pressure, high-volume environments.
- Strong interpersonal and communication skills.
- Customer-focused approach and problem-solving abilities.
- Ability to work flexible shifts and manage multiple tasks.
- Proficiency in CRM systems, call management tools and documentation systems.
- High accuracy in data entry, record maintenance and follow-up coordination.
Salary and Benefits
dnata offers an attractive tax-free salary along with industry-related travel benefits. Employees can enjoy discounts on flights and hotel stays worldwide, providing opportunities to explore travel benefits associated with the aviation industry.
How to Apply for dnata Careers
Interested and qualified candidates can submit their applications through the official Emirates Group Careers website.
Position: Customer Service Agent – Temporary Contract – Shift Based
Location: Dubai, UAE
Job Reference: 27035
Application Deadline: 05 November 2026
Candidates are encouraged to prepare an updated CV highlighting customer service experience, CRM knowledge, communication skills and case management abilities.
Disclaimer: This article is based on the vacancy information provided. Applicants should refer to the official careers portal for the latest vacancy details, eligibility requirements and application updates.
