Dubai-based dnata is among the world’s leading air services providers, delivering ground handling, cargo, travel, and flight catering services across five continents. Operating in 38 countries and 136 airports, dnata has built its reputation on efficiency, safety, and service excellence.
As part of its 2025 recruitment drive, dnata is now hiring for the role of Baggage Service Agent (BSA) in Dubai, United Arab Emirates. This exciting opportunity is ideal for motivated individuals who want to work in aviation operations and contribute to dnata’s mission of keeping the world moving.
Job Purpose
The Baggage Service Agent (BSA) plays a crucial role in ensuring that passengers’ baggage is handled safely, efficiently, and accurately. The role involves coaching and assisting team members in daily baggage-related activities, ensuring compliance with aviation security regulations, and maintaining dnata’s world-class service standards.
Key Responsibilities
As a BSA, you will be expected to deploy, lead, and execute day-to-day baggage operations:
- Deploy: Coordinate with team members and resources to complete baggage activities within required timeframes.
- Lead: Ensure staff safety, provide guidance, and serve as a role model for safe work practices. Supervise a small team during daily operations and maintain compliance with dnata standards.
- Execute:
- Reconcile and load baggage onto the correct flights.
- Operate Ground Support Equipment (GSE) within the baggage area.
- Monitor baggage systems and respond promptly to BELT alerts.
- Handle baggage with respect and ensure timely loading.
- Escalate issues to Team Leaders or Duty Officers when required.
- Maintain proper records and documentation for the assigned shift.
In this role, you will also be responsible for ensuring that all baggage handling equipment is used appropriately, grooming standards are maintained, and operational procedures are strictly followed.
Qualifications and Requirements
To qualify for the Baggage Service Agent role, candidates must meet the following criteria:
- Education: High School certificate.
- Experience: 2–4 years in aviation, ground handling, business administration, or customer service.
- Knowledge: Basic understanding of aviation safety, security regulations, and flight operations terminology.
- Physical Fitness: Ability to handle and load baggage continuously and operate equipment like trollies, dollies, and Unit Load Devices (ULDs).
- Skills: Proficiency in IT systems, safety awareness, and effective teamwork.
Why Join dnata?
dnata employs more than 40,000 people worldwide, offering a dynamic work environment where teamwork and innovation thrive. By joining the Dubai operations, you’ll be part of a company that is continuously growing and recognized globally for excellence in aviation services.
Salary and Benefits
Employees at dnata enjoy:
- An attractive tax-free salary.
- Exclusive travel benefits, including discounts on flights and hotel stays worldwide.
- A chance to live and work in Dubai, one of the world’s most cosmopolitan and vibrant cities.
How to Apply
If you’re ready to start a rewarding career with dnata as a Baggage Service Agent, apply today through the official career portal:
For more information about living and working in Dubai, visit the Dubai Lifestyle section on the Emirates careers website
Final Word
This is your chance to join dnata, a trusted leader in the aviation industry, and build a career that goes beyond borders. If you are physically fit, safety-conscious, and motivated to work in a fast-paced environment, don’t miss this opportunity. Apply today and be part of dnata’s global success story!
