Federal Express Corporation (FedEx) is hiring an Operations Support Agent for its Facility Operations team in Dubai, United Arab Emirates. This full-time role is ideal for professionals who are detail-oriented, organized, and interested in working within a fast-paced logistics and transportation environment. As one of the world’s leading express transportation companies, FedEx offers a stable career, structured processes, and long-term growth opportunities for individuals who value accuracy, teamwork, and customer service excellence.
The Operations Support Agent plays a vital role in ensuring smooth operational workflows, supporting air and road network activities, and maintaining compliance with internal and external standards. This position is well suited for candidates who enjoy operational coordination, administrative support, and service assurance responsibilities.
Job Overview
The Operations Support Agent is responsible for completing defined operational and administrative processes within agreed deadlines while ensuring accuracy, completeness, and compliance. The role involves supporting multiple operational areas and resolving routine issues using established procedures, with escalation to senior team members when required.
Company: Federal Express Corporation AMEA
Job Title: Operations Support Agent
Category: Facility Operations
Employment Type: Full Time (Regular)
Weekly Hours: 48
Location: Dubai, United Arab Emirates
Posting End Date: 03 February 2026
Remote Work: No
Grade: 5
Key Responsibilities
The role covers a broad range of operational support activities across FedEx’s air and road networks.
- Support air network and road network operations
- Handle dispatch, manifesting, and operational administration tasks
- Provide admin and customer service support to internal teams
- Assist with service assurance and trace management
- Support dangerous goods and cross-border linehaul processes
- Perform domestic air and road linehaul coordination
- Maintain accurate reporting and operational documentation
- Identify anomalies and resolve issues using established procedures
- Escalate complex issues to senior team members when required
Skills and Competencies Required
To succeed in this role, candidates should demonstrate strong administrative and problem-solving abilities.
- High level of accuracy and attention to detail
- Strong Microsoft Office and general PC skills
- Good planning and organizational skills
- Effective interpersonal and communication skills
- Ability to work under pressure and meet deadlines
- Practical problem-solving and decision-making skills
Working at FedEx
FedEx is built on its globally recognized People–Service–Profit (P-S-P) philosophy. The company believes that when employees are supported and valued, they deliver outstanding service, which drives long-term business success. FedEx is consistently ranked among the world’s most admired companies and operates in more than 220 countries and territories.
What FedEx offers:
- Equal opportunity and inclusive workplace
- Strong focus on employee development and growth
- Diverse, multicultural working environment
- Clear operational standards and structured career paths
- Commitment to fairness, respect, and employee well-being
Job Summary Table
| Job Title | Location | Employment Type | Weekly Hours |
|---|---|---|---|
| Operations Support Agent | Dubai, UAE | Full Time | 48 |
How to Apply
Interested candidates should apply online through the official FedEx careers portal using the link below:
Applicants are encouraged to apply early, as the vacancy closes on 03 February 2026.
This Operations Support Agent role at FedEx Dubai is an excellent opportunity for professionals seeking a stable, process-driven career with one of the world’s most respected logistics companies.
