If you are passionate about hospitality, customer service, and guest relations, the Reservations Agent position at Fujairah Rotana Resort & Spa offers an excellent opportunity to build a rewarding career in the UAE hospitality industry. The hotel is currently seeking dynamic and guest-focused professionals who can provide exceptional service while managing reservation processes efficiently.
This role is ideal for candidates with hotel reservations experience, strong communication skills, and a commitment to delivering outstanding guest experiences.
About the Position
The Reservations Agent plays a key role in ensuring smooth reservation operations and maintaining excellent communication with guests. The successful candidate will be responsible for handling room bookings, processing reservation requests, and assisting guests with inquiries while promoting hotel services and facilities.
Job Overview
| Details | Information |
|---|---|
| Position | Reservations Agent |
| Company | Fujairah Rotana Resort & Spa |
| Location | Fujairah, UAE |
| Industry | Hospitality & Hotel Management |
| Job Type | Full-Time |
| Reference Number | JB5457524 |
Key Responsibilities
As a Reservations Agent, your duties will include:
- Processing and confirming guest room reservations received via phone, email, letter, or fax.
- Entering reservation details accurately into the reservation system.
- Responding to guest inquiries, requests, and reservation-related concerns.
- Providing information about room rates, hotel facilities, and available promotions.
- Applying rate management procedures and maintaining product knowledge.
- Managing reservation correspondence and maintaining organized filing systems.
- Preparing reports required by the Reservations Manager or Supervisor.
- Promoting hotel services and maximizing booking opportunities.
- Maintaining accurate room inventory and room status information.
- Handling incoming calls according to Rotana service standards.
- Monitoring emails and processing reservation requests promptly.
- Assisting guests with visa requests according to hotel policies.
- Identifying opportunities to upsell rooms and hotel services.
Required Qualifications
Candidates should possess:
- Diploma or Degree in Hospitality Management or a related field.
- Previous experience in hotel reservations or hospitality operations.
- Strong computer literacy and reservation system knowledge.
- Excellent verbal and written communication skills in English.
- Additional language skills will be considered an advantage.
Desired Skills and Competencies
The ideal candidate should demonstrate:
- Strong customer service orientation.
- Excellent interpersonal and communication skills.
- Professional and positive attitude.
- Ability to work independently and within a team.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
Core Competencies
- Understanding the Job
- Teamwork
- Taking Responsibility
- Recognising Differences
- Adaptability
- Customer Focus
Why Join Fujairah Rotana Resort & Spa?
Working with Rotana provides an opportunity to grow within one of the region’s leading hospitality brands. Employees benefit from a professional work environment that encourages learning, development, and career progression.
Benefits of Working with Rotana
- Professional career growth opportunities.
- International hospitality experience.
- Dynamic and multicultural work environment.
- Continuous training and development programs.
- Exposure to world-class guest service standards.
How to Apply
Interested candidates can submit their application online through the official Rotana Careers portal.
Apply here:
https://www.rotanacareers.com/en/uae/jobs/reservations-agent-5457524/
Candidates are encouraged to apply as soon as possible, as the vacancy is currently active and applications may close once the position is filled.
Start your hospitality career journey with Fujairah Rotana Resort & Spa and become part of a team dedicated to delivering exceptional guest experiences.
