Are you a customer service professional eager to advance your career in the travel and tourism industry? Sharjah Airport Travel Agency (SATA) is currently hiring Call Centre Agents in the United Arab Emirates. This exciting opportunity is ideal for individuals with strong communication skills, a passion for travel, and the ability to deliver exceptional service to customers from around the world.
About Sharjah Airport Travel Agency (SATA)
Sharjah Airport Travel Agency (SATA) is a subsidiary of Sharjah Airport Authority and has long been recognized as one of the most trusted names in the UAE’s travel and tourism sector. Over the years, SATA has built a reputation for excellence by offering a wide range of services, including:
- Airline ticketing and reservations
- Hotel bookings and holiday packages
- Corporate travel management
- Tailored travel solutions for leisure and business travelers
With decades of experience, SATA has continued to evolve with the travel industry, integrating modern technology and providing personalized services. Today, it stands as a preferred travel partner for thousands of clients across the UAE and beyond. Joining SATA means working with a professional team that values innovation, quality, and customer satisfaction
| Job Title | Requirements / Information |
|---|---|
| HR Coordinator | Minimum 1 year of HR experience |
| Sales Executive | Location: Sharjah & Dubai; 3–4 years proven sales experience; strong lead generation & business acquisition skills |
| Travel Consultant | Minimum 3 years in IATA Travel Agency; fare construction, reissues & refunds knowledge; GDS: Amadeus/Galileo; NDC system experience; IATA certified; strong communication & multitasking; customer-focused |
| Holidays Consultant | Minimum 3 years experience in Holidays/Leisure; strong knowledge of destinations & travel products; strong communication & sales skills; costing & booking platform experience; exceptional customer service |
Candidate Profile
The ideal candidate should bring a blend of technical knowledge and customer service expertise. Key qualities include:
- Strong communication skills in English (Arabic preferred).
- Previous experience in a travel agency, airline, or call centre.
- Familiarity with GDS platforms (Galileo, Amadeus).
- Problem-solving skills and the ability to remain calm under pressure.
- A professional attitude with a focus on customer satisfaction.
While SATA has expressed preference for male candidates, applications are open to all qualified professionals.
Why Join SATA?
Working at SATA offers professionals an opportunity to build a rewarding career in the UAE’s dynamic travel and aviation industry. Benefits include:
- A supportive, professional, and multicultural work environment.
- Access to modern booking systems and travel tools.
- Opportunities for professional development and career growth.
- Direct involvement in serving international clients and corporate accounts.
How to Apply
Interested candidates should apply by sending their updated CVs to the official recruitment email:
Applicants are encouraged to highlight relevant customer service experience, GDS knowledge, and language skills in their applications. Adding certifications or training in travel systems will increase the chances of being shortlisted.
Conclusion
The Call Centre Agent vacancy at Sharjah Airport Travel Agency (SATA) is a fantastic chance for professionals looking to grow within the UAE’s travel and tourism industry. SATA’s longstanding reputation, combined with its commitment to service excellence, makes it an ideal place to build a meaningful and successful career.
If you are passionate about travel, customer service, and career growth, this is your opportunity. Apply today and join one of the UAE’s most respected travel brands.
