If you are passionate about customer service and want to build a career in aviation, this is an opportunity worth exploring. Etihad Airport Services Ground, now rebranded as Velora LLC, is hiring Guest Services Agents in Abu Dhabi. This role places you at the heart of airport operations, where service excellence, safety, and efficiency come together to create a world-class travel experience for passengers. Working at Zayed International Airport, Guest Services Agents play a vital role in ensuring smooth daily operations while delivering high-quality support to travelers from around the world.
Job Overview
Guest Services Agents are responsible for handling a wide range of customer-facing airport services. From check-in and boarding to responding to enquiries and managing complaints, this role ensures passengers receive timely assistance and professional care throughout their journey.
Job Details
| Job Title | Location | Employment Type |
|---|---|---|
| Guest Services Agent | Abu Dhabi, UAE | Full-Time |
Key Responsibilities
As a Guest Services Agent, your duties will include:
- Performing airport services such as guest and baggage handling, check-in, boarding operations, and boarding pass screening
- Supporting handling agents to ensure timely and high-quality delivery of services
- Assisting passengers with connecting flights by providing accurate and timely information
- Liaising with cabin crew to ensure boarding operations follow safety procedures and schedules
- Conducting initial security screening to monitor controlled airport access
- Receiving, processing, and responding to daily customer enquiries across various airport services
- Handling and analysing customer complaints to ensure effective and professional resolution
- Coordinating and escalating complex cases to specialized teams when required
- Working closely with supervisors to improve service execution and operational efficiency
- Tracking major customer complaints and reporting key issues to management
- Identifying service gaps and suggesting improvements for continuous enhancement
Education and Experience Requirements
To qualify for this position, candidates should meet the following criteria:
- Minimum high school certification
- At least 1 year of experience in a similar customer service or airport operations role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, customer-focused environment
- Willingness to follow safety, quality, and regulatory procedures at all times
About Etihad Airport Services Ground (Velora LLC)
Etihad Airport Services Ground is the sole ground operations handler at Zayed International Airport. The organization manages a wide range of airport services, including passenger handling, boarding, baggage services, and aircraft ground operations.
All operations are built around three core principles:
- Safety and security in every function
- Operational efficiency for all partner airlines
- World-class customer experience for every guest
Being part of this organization means contributing directly to one of the region’s most respected aviation operations.
Why Choose This Role?
- Work in a dynamic international airport environment
- Gain valuable experience in aviation and customer service
- Be part of a professional team committed to service excellence
- Develop skills that open doors to long-term career growth in aviation
How to Apply
Interested candidates can apply online through the official Etihad careers portal.
Before applying, ensure your CV is updated and highlights relevant customer service or airport experience.
Conclusion
The Guest Services Agent role at Etihad Airport Services Ground (Velora LLC) is an excellent opportunity for individuals seeking a stable and rewarding career in aviation. If you enjoy working with people, thrive in fast-paced environments, and are committed to delivering exceptional service, this position offers the perfect platform to grow professionally while being part of Abu Dhabi’s global aviation hub. Apply today and take the next step in your airport services career.
