Emirates, one of the world’s leading airlines, is offering an excellent career opportunity for experienced customer service professionals in Dubai, United Arab Emirates. Known globally for redefining air travel through innovation, service excellence, and cutting-edge technology, Emirates continues to connect people and places through its world-class hub in Dubai. This opening for a Senior Customer Service Agent is ideal for candidates who thrive in fast-paced operational environments and are passionate about delivering outstanding service.
About Emirates Group
Emirates is a global aviation leader operating an extensive international network. As part of the Emirates Group, the airline is committed to operational excellence, sustainability, and digital transformation. With employees from over 170 nationalities, Emirates offers a diverse, inclusive, and growth-oriented work environment where talent is recognized and developed.
Job Overview
The Senior Customer Service Agent will be based in Dubai and work within the Transport Control Centre. This role is critical in ensuring smooth coordination, accurate system management, and effective communication with internal teams, service providers, crew, and customers.
| Job Title | Location | Closing Date |
|---|---|---|
| Senior Customer Service Agent | Dubai, UAE | 23 February 2026 |
Key Responsibilities
In this role, you will be responsible for supporting daily transport and service operations while maintaining high service standards. Key duties include:
- Maintaining and updating operational systems such as MARS and the TCC system
- Administering transport booking requests with complete and accurate data
- Coordinating with service providers to ensure timely transportation schedules
- Managing a high volume of calls, emails, and system notifications
- Acting as the first point of contact at Chauffeur Drive Terminal 3 and pilot arrival lounges
- Handling customer and stakeholder complaints and feedback efficiently
- Conducting spot checks on vehicles, cleanliness, and driver grooming as directed
- Ensuring resources are utilized in a cost-effective and efficient manner
Candidate Requirements
To be considered for this role, candidates should meet the following criteria:
- Minimum 1 year of experience in a UAE-based logistics, transport, or car rental company
- Strong customer service background
- Proficiency in Microsoft Office applications
- Ability to communicate in additional languages is an advantage
- Valid UAE driving licence is preferred
Salary and Benefits
Emirates offers an attractive and competitive benefits package designed to support both professional and personal well-being, including:
- Competitive industry-based salary
- Travel benefits with discounted flights worldwide
- Hotel stay discounts across global destinations
- Comprehensive employee benefits and allowances
- Opportunity to live and work in Dubai’s vibrant, multicultural environment
Recruitment Process
Emirates follows a structured and transparent recruitment process. Shortlisted candidates will be invited to complete a HireVue video interview, followed by interviews with hiring managers. Successful applicants will receive an offer and be supported by the onboarding team for a smooth transition into the role.
How to Apply
Interested candidates should apply online through the official Emirates Group Careers website.
- Prepare an updated CV highlighting relevant experience
- Submit your application before 23 February 2026
- Apply using the official link:
Apply Now
This is a valuable opportunity to join a globally respected airline and build a rewarding career with Emirates in Dubai. Apply early, as applications are reviewed on an ongoing basis.
