Looking for a customer service and sales job in Dubai? DHL is now hiring for the position of Sales Advisor in Dubai. This is a full-time permanent opportunity for candidates who have strong communication skills, enjoy dealing with customers, and can work in a fast-paced environment.
The Sales Advisor role is ideal for applicants who have experience in customer service, sales support, shipment handling, or front desk operations. Candidates with good English communication skills and basic computer knowledge will have an advantage. Knowledge of Arabic is also preferred.
Job Details
| Job Title | Location | Company | Job Type | Industry |
|---|---|---|---|---|
| Sales Advisor | Dubai | DHL | Full-Time | Express Logistics & Customer Service |
About the Role
The Sales Advisor will act as the first point of contact for customers visiting the service point or calling by phone. The selected candidate will assist customers with shipment bookings, delivery tracking, pricing information, customs paperwork, and other service-related questions.
This role also includes promoting DHL products and value-added services to help achieve revenue targets. The company is looking for someone who can maintain a professional attitude, solve customer problems quickly, and provide excellent service at all times.
Main Responsibilities
The key duties of the Sales Advisor include:
- Handling customer inquiries over the phone and at the counter
- Processing shipment collections and deliveries
- Providing shipment pricing and transit information
- Assisting customers with customs paperwork and documentation
- Promoting services such as insurance, import express, and other DHL solutions
- Maintaining strong relationships with customers
- Resolving complaints and service-related issues
- Recording cash sales and preparing daily summaries
- Supporting shipment tracking and tracing activities
- Ensuring all shipment documents are entered correctly
- Working closely with team members to achieve department goals
Skills and Qualifications
Candidates applying for this role should have:
- Strong verbal and written communication skills
- Good customer service and interpersonal abilities
- Excellent organizational and time management skills
- Ability to work under pressure in a busy environment
- Basic knowledge of Microsoft Word, Excel, and PowerPoint
- Problem-solving skills and attention to detail
- A professional appearance and positive attitude
- Ability to work independently and within a team
- Good English language skills
- Arabic language skills preferred
- UAE driving license preferred
Why Join DHL?
DHL is one of the world’s leading logistics and courier companies, offering employees a professional and supportive working environment. Working with DHL can provide:
- Career growth opportunities
- Exposure to an international work environment
- Training and development support
- Stable full-time employment
- Opportunity to work with a globally recognized brand
- Experience in logistics, sales, and customer service
How to Apply
Interested candidates can apply online through the official DHL careers page.
Candidates are advised to prepare an updated CV highlighting their customer service, sales, and communication experience before submitting the application.
