Are you looking for a hospitality job in Dubai? Millennium & Copthorne Airport Dubai, UAE, is inviting applications for the position of Telephone Operator in its Front Office department. This opportunity is suitable for candidates interested in hotel operations, guest communication, customer service, and front office support.
The Telephone Operator plays an important role in creating a positive guest experience. As the first point of contact for many guests calling the hotel, the successful candidate must communicate professionally, respond politely to enquiries, and ensure that calls and messages are handled efficiently.
Candidates who have excellent communication skills, a friendly telephone manner, and a customer-focused attitude can explore this opportunity by reviewing the official vacancy details and submitting an online application.
Job Details
- Company: Millennium & Copthorne Airport Dubai
- Job Position: Telephone Operator
- Department: Front Office
- Job Location: Dubai, United Arab Emirates
- Job Category: Hotel / Hospitality
- Work Type: On-site
- Application Method: Online application
- Official Job Portal: Millennium Hotels Careers
Key Responsibilities
The selected candidate will be responsible for handling telephone communications and supporting the hotel’s daily front office operations. Key duties include:
- Answering guest telephone calls warmly and professionally.
- Providing accurate information about hotel services and facilities.
- Transferring internal and external calls to the appropriate departments.
- Responding courteously to guest enquiries and requests.
- Addressing guests by name in accordance with hotel service standards.
- Coordinating with different departments to ensure smooth service delivery.
- Taking and delivering messages for guests and management accurately.
- Managing guest wake-up calls and ensuring timely delivery.
- Completing long-distance call vouchers and maintaining traffic records.
- Using the Opera guest profile system to understand guest preferences and profiles.
- Maintaining updated knowledge of hotel facilities and local attractions.
- Following company policies, environmental guidelines, and health and safety procedures.
The Telephone Operator must maintain a professional attitude, pay close attention to detail, and handle guest communications efficiently throughout the shift.
Skills and Qualifications
Candidates interested in this position should demonstrate strong interpersonal and communication skills. The role may be suitable for applicants with relevant hospitality or customer service experience, depending on the complete eligibility requirements listed in the official advertisement.
Important skills for this position include:
- Excellent verbal communication and telephone etiquette.
- Professional and courteous customer service.
- Clear spoken English and effective listening skills.
- Good coordination and teamwork.
- Ability to manage multiple calls and requests.
- Attention to detail when recording messages and call information.
- Knowledge of hotel services and front office procedures.
- Familiarity with hotel systems such as Opera PMS, if required.
- Ability to follow service standards and workplace safety procedures.
Applicants should review the official job posting for any additional education, experience, language, or technical requirements.
How to Apply for Millennium Hotel Jobs in Dubai
Interested candidates can apply online through the official Millennium Hotels Careers website.
Applicants should prepare an updated CV highlighting their customer service experience, communication abilities, telephone handling skills, and hospitality knowledge. Ensure that all personal details and employment information are accurate before submitting the application.
Conclusion
The Telephone Operator vacancy at Millennium & Copthorne Airport Dubai offers an opportunity for candidates interested in developing their careers in the hospitality industry. This Front Office role requires professionalism, effective communication, and a strong commitment to guest satisfaction.
Visit the official careers page to review the complete job description, confirm the eligibility criteria, and submit your application. According to the vacancy announcement, the employer usually responds within a week, although response times may vary.
