SkyCargo Courier Express has announced an exciting career opportunity for the position of Customer Relations Coordinator in Dubai, United Arab Emirates, with a closing date of 28 January 2026. With over 40 years of global trading experience, SkyCargo is a trusted name in logistics and cargo services, connecting people and businesses worldwide through reliable and customer-focused solutions.
This role is ideal for professionals with strong customer service experience who are passionate about service excellence, complaint resolution, and relationship management within the aviation, tourism, or logistics sectors.
Job Purpose and Overview
As a Customer Relations Coordinator, you will work closely with your team and department manager to ensure that all customer complaints are thoroughly investigated, analysed, and resolved in a professional and empathetic manner. The primary objective of the role is to safeguard customer goodwill, retain long-term business relationships, and maintain SkyCargo’s reputation as a service-oriented and trusted business partner.
In addition to handling complaints, the role supports the preparation of reports, identification of service gaps, and recommendations for improving processes, enhancing efficiency, and identifying opportunities for up-selling or cross-selling to increase business value.
Key Responsibilities
Planning and Analysis
The role involves identifying recurring trends in customer complaints related to product or service issues. These insights are shared with section heads to help implement corrective actions and prevent future service failures. Customer compliments are also acknowledged, with appreciation communicated to customers and relevant internal teams.
You will analyse complaints by breaking them down into key issues and coordinating with relevant departments to ensure every concern is investigated comprehensively.
Customer Engagement and Deployment
The Customer Relations Coordinator must be receptive to both verbal and written complaints, responding promptly and assuring customers that their concerns are being actively investigated. This immediate engagement ensures effective service recovery and protects the company’s brand image.
Leadership and Reporting
Regular discussions are held with managers regarding investigation outcomes, including recommendations for compensation, reimbursements, or goodwill gestures to restore customer confidence. You will maintain a detailed database of complaints, feedback, and compliments, producing monthly reports and recommending policy or procedural improvements based on data-driven analysis.
Execution and Communication
You will formulate clear, empathetic responses to customers, either verbally or in writing, explaining outcomes and restoring trust. In cases where investigations take longer, interim updates must be provided to keep customers informed and reassured.
Qualifications and Experience
To be eligible, candidates must have a Bachelor’s degree (12+3) in Business Management, Marketing, Tourism, Hospitality, or a related field. A minimum of three years’ experience in customer service or relationship management is required, preferably within an airline, tourism, or travel-related customer contact environment.
Strong written and spoken English skills, excellent interpersonal abilities, and a calm, professional approach under pressure are essential. Advanced proficiency in MS Excel, along with strong knowledge of MS Word, PowerPoint, and email systems, is mandatory. Familiarity with hospitality, B2C retail, travel, and tourism operations is an added advantage.
Salary, Benefits, and Career Growth
Successful candidates will enjoy an attractive salary package along with exclusive industry benefits, including discounts on flights and hotel stays worldwide. As part of the wider Emirates Group, employees gain access to career opportunities across more than 50 global brands, including Emirates and dnata.
Living and working in Dubai also offers a vibrant lifestyle, modern infrastructure, and global exposure, making this role both professionally and personally rewarding.
This position at SkyCargo Courier Express is an excellent opportunity for customer service professionals seeking growth within a world-class organization. Interested candidates are encouraged to apply before the closing date and take the next step in their career journey.
