Are you passionate about customer service and looking to build a professional career in the UAE banking sector? A Customer Service Officer position is now open in Dubai, offering an excellent opportunity to work in a dynamic, customer-focused branch environment. This role is ideal for graduates who enjoy working with people, maintaining accuracy, and supporting smooth day-to-day operations in a regulated setting.
About the Role
As a Customer Service Officer, you will be the first point of contact for customers visiting the branch. You will play a key role in delivering a seamless banking experience by providing accurate information, resolving queries, and ensuring all service requests are completed within defined timelines. The role requires professionalism, attention to detail, and a strong commitment to service quality.
Key Responsibilities
In this role, you will be responsible for supporting both customers and internal branch operations. Your main duties will include:
- Delivering high-quality customer service and ensuring transactions are completed accurately and on time
- Handling customer enquiries, resolving issues, and providing clear guidance in line with service standards
- Supporting daily branch operations under the supervision of the Line Manager
- Managing and safeguarding customer deliverables such as debit and credit cards, cheque books, statements, and banking letters
- Ensuring compliance with internal policies, procedures, and regulatory requirements
- Encouraging and supporting customers to use digital banking channels
- Assisting with branch initiatives, projects, and process improvement activities
- Maintaining awareness of the Business Continuity Plan and responding appropriately during disruptions
Skills and Competencies Required
The ideal candidate will demonstrate strong interpersonal skills and a service-oriented mindset. Key requirements include:
- Excellent communication skills with a professional and customer-friendly approach
- High attention to detail and accuracy in handling transactions and documentation
- Ability to work effectively as part of a team in a structured environment
- Willingness to learn, take initiative, and develop banking knowledge
- Strong organisational skills and ability to manage routine tasks efficiently
- Behavioural strengths such as teamwork, analytical thinking, and initiative
Job Overview
| Job Detail | Information |
|---|---|
| Position | Customer Service Officer |
| Location | Emaar Branch, Dubai, UAE |
| Work Type | On-site |
| Schedule | Full-time |
| Education | Bachelor’s Degree |
| Job ID | 221 |
| Posting Date | 09 February 2026 |
Why Apply for This Role?
This position offers a valuable opportunity to gain hands-on experience in a professional banking environment. You will develop customer service expertise, operational knowledge, and exposure to digital banking initiatives while working within a supportive team structure. The role also provides a solid foundation for long-term career growth in financial services.
How to Apply
Interested candidates should apply online through the official application link below:
Ensure your CV highlights your customer service skills, educational background, and ability to work in a professional, compliance-driven environment.
If you are motivated, detail-oriented, and ready to represent the branch with confidence and professionalism, this Customer Service Officer role in Dubai could be the right next step in your career. Apply today and take the opportunity to grow within the UAE’s financial services sector.
