If you are looking for hospitality jobs in Dubai, The Meydan Hotel is currently hiring a Reservation Agent to join its reservations team. This opportunity is suitable for candidates who enjoy customer service, hotel operations, and guest communication. Whether you have previous hotel reservations experience or are starting your hospitality career, this role offers the opportunity to work in one of Dubai’s renowned luxury hotels while delivering exceptional guest experiences.
About The Meydan Hotel
Located at the iconic Meydan Racecourse in Dubai, The Meydan Hotel is known for its contemporary luxury, spacious accommodations, premium dining experiences, and outstanding hospitality. The hotel welcomes business travelers, tourists, and racing enthusiasts from around the world, offering personalized service and memorable guest experiences.
Job Details
| Job Details | Information |
|---|---|
| Job Title | Reservation Agent |
| Company | The Meydan Hotel |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full-Time |
| Industry | Hospitality |
| Education | Diploma or Degree in Hospitality |
| Experience | 1–2 Years Preferred |
| Application Mode | Online |
About the Role
The Reservation Agent is responsible for handling guest reservation requests professionally while providing accurate information about rooms, hotel facilities, rates, and promotions. The role involves processing bookings, managing reservation records, assisting guests with inquiries, and maximizing hotel revenue through effective room recommendations and upselling opportunities.
The successful candidate will ensure every reservation is handled accurately while maintaining the hotel’s high customer service standards.
Key Responsibilities
The selected candidate will be responsible for:
- Handle guest room reservations efficiently.
- Respond to reservation inquiries via telephone and email.
- Provide accurate information on room availability, rates, packages, and promotions.
- Enter reservation details accurately into the OPERA Property Management System.
- Confirm, modify, or cancel reservations as requested.
- Recommend suitable room categories based on guest requirements.
- Promote hotel facilities, restaurants, and additional services.
- Upsell rooms and hotel services to maximize revenue.
- Handle guest complaints professionally and resolve issues promptly.
- Coordinate with Front Office, Housekeeping, Concierge, and Restaurant Reservations.
- Arrange airport transfers and visa support when required.
- Notify departments regarding VIP arrivals and special guest requests.
- Maintain reservation records according to hotel standards.
- Follow company policies, reservation procedures, and quality standards.
Required Qualifications
Applicants should meet the following requirements:
- Diploma or Degree in Hospitality or a related field.
- Beginners are welcome with on-the-job training available.
- Previous experience in reservations, front office, customer service, or telephone operations is preferred.
- Knowledge of OPERA V5 or OPERA Cloud.
- Good knowledge of Microsoft Office and Outlook.
- Excellent spoken and written English.
- Strong telephone etiquette and communication skills.
- Ability to work under pressure and meet deadlines.
- Professional appearance and customer-focused attitude.
Skills
Successful candidates should possess:
- Hotel reservations
- Guest relations
- Customer service
- OPERA PMS
- Microsoft Office
- Telephone communication
- Sales and upselling
- Attention to detail
- Problem-solving
- Teamwork
- Time management
- Organizational skills
Benefits
Employees joining The Meydan Hotel may receive:
- Competitive salary package
- Professional hospitality work environment
- Career growth opportunities
- On-the-job training
- Learning and development programs
- Employee benefits as per company policy
Work Environment
The Reservation Agent will work in a fast-paced luxury hotel environment, interacting with guests from around the world while coordinating with multiple hotel departments. The role requires professionalism, accuracy, excellent communication, and the ability to deliver exceptional guest service in line with The Meydan Hotel’s hospitality standards.
How to Apply
Interested candidates who meet the required qualifications can submit their applications through the official careers portal.
Before applying, update your CV to highlight your hospitality experience, reservation system knowledge, customer service skills, language abilities, and familiarity with hotel property management systems.
Conclusion
The Reservation Agent position at The Meydan Hotel is an excellent opportunity for hospitality professionals seeking hotel careers in Dubai. Candidates with strong communication skills, customer service experience, and a passion for delivering memorable guest experiences are encouraged to apply through the official application portal and become part of a respected luxury hospitality team.
